MEPCO Helpline Number Call, Complaint and Support Guide
MEPCO’s helpline number is 0800-63726. Whether you’re dealing with a high bill, a faulty meter, or a load shedding complaint, this is the number to call. This page is from MEPCOBillChecker.pk, an independent resource not affiliated with MEPCO, and it covers city-wise contact numbers, what to say on the call, and when calling isn’t actually your best option. Find your city’s number below.
Call MEPCO Helpline Right Now
One number. All complaints. Day or night.
Dial 0800-63726 toll free, available 24/7.
This number covers everything. Power outages. Wrong bills. Meter faults. New connections. Load shedding complaints.
Best time to call: Early morning between 8 AM and 10 AM. Lines are less busy.
Read also: Check Your MEPCO Bill Online
Got a Problem? Do This Right Now
Bill Zyada Aya:
Call 0800-63726. Tell them your 14-digit reference number. Say: “Mera bill ghalat aaya hai, meter reading check karwani hai.” They log the complaint instantly.
Light Band Hai or Load Shedding:
Call 118. This is WAPDA’s 24/7 emergency line. Works for unscheduled outages and voltage problems across all MEPCO areas.
Meter Issue:
Visit your nearest MEPCO subdivision office. Bring your CNIC and last bill. Meter complaints need physical verification. Calling delays it.
Emergency Situation:
Dial 118 right away. Live wire down. Transformer sparking. This is your fastest option. Do not wait
Before You Call — Save Time
Keep these ready before dialing:
Your 14-digit reference number — top left of your bill. Your CNIC number. Last month’s meter reading. Nature of complaint in one sentence. Without these, the call takes twice as long.
What to Say on Call
Keep it simple. Here is a real script:
“Assalam o Alaikum. Mera reference number [XXXXX] hai. Mera bill pichhle mahine se zyada aya hai. Meter reading check karwani hai.”
That is it. Short. Clear. They will log it and give you a complaint number. Keep that number.
MEPCO Helpline Multan Number
Multan is MEPCO headquarters. For Multan-specific issues:
061-9220198 or 061-9220313
Use these when your general complaint stays unresolved for more than 3 days.
City-Wise MEPCO Helpline Numbers
| Name of Circle | Phone number | Address |
| Multan | 061-9220198 | Address Via Google Map |
| Muzaffar Garh | 066-9200065 | Address Via Google Map |
| D.G.Khan | 064-9239229 | Address Via Google Map |
| Vehai | 067-3360282 | Address Via Google Map |
| Bahawalpur | 062-9250102 | Address Via Google Map |
| Sahiwal | 040-9200305 | Address Via Goole Map |
| R.Y.Khan | 068-9230160 | Address Via Google Map |
| Bahawalnagar | 063-9239031 | Address Via Google Map |
MEPCO Customer Service Centers
Customer service centers handle everything a phone call cannot.
Visit when you need: new connection approval, meter change request, bill correction with documents, or tariff change.
Do not visit for: duplicate bill, load shedding schedule, or general information. Those are faster online or by phone.
Centers operate Monday to Friday, 8:30 AM to 4:30 PM.
MEPCO Head Office Contact
Address: MEPCO Complex, Khanewal Road, MEPCO Colony, Multan, Punjab.
Phone: 061-9220313
Contact head office only when your complaint is unresolved at the circle level. Or when you need escalation above the local SDO.
MEPCO Management Contacts
For serious escalations only:
Chief Engineer Development — 061-9220248 Chief Engineer O&M Distribution — 061-9220168 Chief Engineer Planning — 061-9220192
Do not use these for routine complaints. Use 0800-63726 first.
MEPCO Social Media Contacts
MEPCO is active on Facebook. Search “MEPCO Official” on Facebook. Direct messages sometimes get faster responses for billing disputes.
Social media works best for: public complaints that need visibility, tagging issues getting no response, and general queries during office hours.
Do not use social media for emergencies. Call 118.
When NOT to Call MEPCO Helpline
Save your time. Skip the call for these:
Duplicate bill, check free at bill.pitc.com.pk/mepcobill in under a minute. General tariff info visit mepco.com.pk. Payment confirmation — check your banking app directly. Calling for these wastes 10 minutes. The online option takes 30 seconds
Other Ways to Register a Complaint
SMS: Send “pitc [14-digit reference number]” to 8118. You get bill info and can flag issues.
Online: Visit ccms.pitc.com.pk. Register your complaint. You get a ticket number to track progress.
Office visit: Go to your nearest subdivision office for meter and connection issues.
How Long MEPCO Takes to Respond
- Power outage complaints — resolved within 2 to 4 hours normally.
- Bill correction — 7 to 15 working days.
- Meter replacement — 15 to 30 days. New connection — 30 to 45 days depending on feasibility.
If unresolved beyond these timelines, escalate via CCMS at ccms.pitc.com.pk or call the head office directly.